Cancellation policy

When you purchase a Norlo subscription you'll receive repeat deliveries that are based on the subscription duration and frequency that you've selected.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you've paid in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew your subscription you can cancel it.

You can cancel your subscription anytime after your first 3 deliveries. You can swap, pause and amend your subscription at any time. Your order confirmation emails have links to your order where you can manage your subscription from there.

See our returns policy for more details on returns and refunds.